MIWAY... NO CUSTOMER SERVICE FOR MOTOR VEHICLE CLAIM

I bought a 2018 Toyota Rav 4 in July. on the 07 September i had an accident which affected my gearbox. My vehicle was not mobile and was towed to Toyota Woodmead. I was advised that I need to contact my insurance as i had an accident and mt Warranty will not pay out. I logged a claim with Miway on the 09/09/2019. Miway only fetched the vehicle on the 13/09/2019 from Toyota. It took Miway 3 weeks to finalise my claim on the 31/08/2019. They claimed that they were investigating as they 'found' that there was new oil and there was some welding on the vehicle. My vehicle was then sent to the Panelbeaters who constantly kept me updated, the vehicle was going for the final check on the 18/10/2019 and they discovered that the gearbox was still not repaired. The finalization was given as the 25/10/2019. On the 22/10/2019 the panelbeaters contacted me and advised that the gearbox cannot be fixed and need to be replaced. they contacted Miway with a new quote. now Miway refuses to authorise the claim and want reinvestigate my accident (please note that they also did an investigation when I logged a claim and that investigation even went to the senior assessor and then was approved). Miway is constantly badgering me with no result. They are refusing to approve or decline my claim. This matter is going to be outstanding for the second month and Miway is just dragging their feet. they claim that their calls are recorded however they do not have a recording of the call when i logged the claim. I have been a loyal Miway customer for the past 5 years and never missed a premium, this is my first claim and I feel that i'm being treated like a ********. this experience has left a very sour taste in my mouth. I'm so tired of the back and forth with Miway. ALL I WANT IS MY VEHICLE!!!!! APPROVE OR REJECT MY CLAIM... STOP GIVING ME THE RUN AROUND!!!!!!!!!!!!!!!!!!!!!