TA
Tsholofelo A

1 reviews | Active since Jan 2017

26 Jun 2021, 08:24

MIWAY NEVER updates they clients.

I have been with MiWay for more then 3 years, every year when they increase they premiums they do not update they client- actually we don’t hear from MiWay at all!! This is very unprofessional, frustrating and bad reputation ! Money doesn’t grow from trees especially during this pandemic. I’m working from home, hardly drive my car and this morning I was debited R1063. I cannot be complaining about the same thing every year! Who authorised you guys to make my premium R250 more when other insurances decrease they premiums? Did I even approve it? Was there a call or email to state this? NO!!!

Cancel my premium, I will find another insurance that actually updates they clients when premiums do go up! Also for someone who has been working from home since the pandemic has started, I’m paying way too much! I want this sorted today or I’ll take it as high as social media, I’m tired of singing the same song every year! I was in a car accident in 2019 and the panel beater that you guys chose did an absolute poor job, the light I complained about still give me a problem and it took me almost 3 months to get my car, I’m just tired of your terrible service.

Poor service!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply26 Jun 2021, 09:30
Official
We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around.  Best regards, The MiWay Team