Miway needs a lesson is customer service

I regret the day I moved to Miway from being with my previous insurance company for 10 years.

In lockdown my car was almost ******. The people employed by Miway took there time and no one seemed to be in a rush but I gave the company the benefit of the doubt.

Now I am claiming for accidental damage and someone on the app stated I will be called back after lodging my claim on the 15th and receiving no feedback after my email asking me to send photos I had already uploaded. also i get asked for a claim number - can the consultants not check on your systems. I then emailed the consultant that asked the photos but still no feedback.

Your service is sad and if you keep doing this you will lose business. I cannot believe this is the service I receive from your company after me paying my premiums.

And twice - no man!