Miway: My-Night-Mare

It is days like this I fervently wish that Rene Otto was still the CEO.

As the founder, he understood the dynamics of this business. He valued us, especially those who have been with Miway for years. Competent and compassionate employees would have resolved my matter, understanding that they exist for our benefit, not the other way around. At this moment, I honestly feel like Miway is doing me a favour. In a nutshell, I am just a number but not a valued client.

A lady from the complaints department called me yesterday and seemed to understand my situation. She said to me that she had escalated my matter to the MD office, and Karishma Maharaj would be in contact shortly. My last conversation with Miway was 72 hours ago, and they promised to contact me in a few minutes. The situation suggests to me that we are in different time zones, confirming my assertion that I am just a number. Clearly the office of the MD is useless, given the fact that no one has called me as yet.