Miway must change to NOway

I took insurance with Miway for my vehicle. I cancelled the policy on the 22nd Of September. The 1st of October the debit order still went of my account. I phoned the following day and they advised that the policy was never cancelled but they will have phone me back asap to sort out. No one phoned me so I phoned again. They told me that they cancelled my policy and that I will be refunded. A week later I phoned again as I had not been refunded. Two senior advisors then asked me to send them my bank statements proving that the debit went of. I sent it to them. A week has passed and I phoned them again only to have to send the bank statements a third time with a promise that I will be refunded. I have two daughters to care for and the debit was no small amount. It is my money and they weren't supposed to debit it in the first place so I shouldn't have to use my time and funds to get back money that is rightfully mine! I work in the financial advisory industry and will never again advise a client on Miway Insurance. Your customer service is horrible and frustrating to deal with.