MiWay MiWarranty Non-Payment

I have lodged a claim for repairs to my vehicle on the 22 October. It was said that the sum of R1000 will be paid into my account within a few days. I informed Philip that MFC has approved to cover the rest of the amount and must process the payment of R1000 to my bank account. My car was booked for repairs on the 28 of October and had to pay the R1000 to the garage for the repairs seeing that I have not received this from MiWay. I then emailed Phillip again on the 29th of October to inform him that I have done the repairs and would like to find out when the funds would be transferred. Phillip then rep**** on the 30th of October saying that he would look into the matter and provide feedback. I sent another email to Philip on 4 November querying this once again. I have not received any further feedback. It has been 10 working days later and have not yet received these funds. Is there anyone at MiWay that can resolve this matter for me? I tried phoning today, but after 15 minutes in the queue decided to give up.