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1 reviews | Active since May 2016

30 Jan 2020, 10:25

Miway Mistreat people and are one sided since they want to recover the excess from other parties

Hello Peter, I am not a miway client but i do not like the way i was treated by miway employees. I had an encounter with their client which did not really follow the correct process. certain information was omitted and all of my details was incorrect. When one agent from miway called, they provided me with a different story and my registration number was incorrect, a weeks later, they called me again and told me i was now a passenger in their clents vehicle, which i was not. and now the third person called me and told me that they are suing me because i am not cooperate with them because i refeused to explained myself for the third time. and i asked him if they has received a report from the police station where their client works that i did not sign. Firstly there is conflict of interest and not all the procedures and policies were followed. How can they conclude that their client was not at fault if all of their information was correct by the person they threating to sue.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Jan 2020, 10:30
Official
Thank you for taking the time to write to us and for bringing your concerns to our attention! We’re so sor to hear that your service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your feedback on to the right team to investigate what happened and provide you with feedback shortly!
 
Best regards,
The MiWay Team