Miway... Misinformation and Charge

I am not a client and after a really frustrating recent encounter I doubt if I will or event entertain sales calls from Miway. On 14/08, I was at the RSA/Mozambique border and needed a cross border letter for a vehicle. The vehicle belonged to a Miway client. I was just the tour driver. First issue. After finally getting in touch with Miway, I was transferred to 5 different people. The 5th person finally assisted us in getting the letter. I advised the person that I was at the border waiting to enter Mozambique. She informed us that cover in Mozambique was subject to the Tracking device being activated (by Tracker). She also advised that there would be a charge of R300.00 plus. 2nd Issue: Once in Moz I contacted Tracker. The Tracker CSR was somewhat surprised that Miway had made insurance conditional to Tracking being activated when they should know that they require 3 days to arrange and activation.

We therefore had no cover and I expect Miway to make a full refund or monies they have already debited.