JM
Jabulani M

1 reviews | Active since Jun 2014

07 Apr 2016, 12:30

MIWAY , MI****** , MI****,MIVAMPIRE

On the 4th April 2016 from around 12:00 until 21:00 waiting for service to assist me and that didn't happened the car that they brought was too big to tow the car the space was not enough. I called miway speak to different people some of them **** to me saying my wheel were not straight. I was left stranded because all the consultants I spoke to couldn't provide solution . I had to try and rescue myself by forcing the key hoping the ignition will be unlocked and the key was broken during the process. if you guys were people not robot my key shouldn't have broken. You are quickly to apologies not to resolve the problem . THE MANAGER WHO CALLED ME SOUNDED LIKE SHE WAS programmed to SAY WE WONT PAY when I tried to explain the story to her she talk about other departments passing the bug to the next person. I won't beg you to do what does not exist in your company or what is a dream to you (to be a responsible insurance company). Don't forget to register miway as a political party I will vote for you. I received sms saying I have reach the maximum road assistance please calculate or ask those who knows how to calculate to assist you.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply12 Apr 2016, 10:49
Official
Hello jb1982,

We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!

Palesa has stepped in to get to the bottom of what happened, and we confirm that we have since authorised your claim.

Our roadside assistance team has also been in touch to discuss your concerns with you in more detail and to apologise for any inconvenience caused.

Please don't hesitate to give us a call if you need any further assistance!

Kind regards,
The MiWay Team