Miway = MiBad Service !!!

Deep dissatisfaction with the handling and progress of my vehicle repairs authorized under my policy with MiWay. While I commend the prompt authorization of repairs on 10 July 2025 by your claims department, which was impressive, the process since then has been unacceptable. On 18 July, a full week later, I had to personally contact the Assessing Team Leader Sello Matlala to follow up on an additional request. He claimed there was no such request under his name and, despite my request for a callback after checking, he failed to do so. Instead, I received a WhatsApp message simply stating “noted,” which is both unprofessional and dismissive. Furthermore, the approved quotation included the right taillamp, whereas the damage was clearly on the left taillamp. This error is not an “unexpected delay” but a clear case of incompetence, especially considering the vehicle was physically assessed. It is unacceptable that such a basic detail was overlooked. The initial completion date provided was 01 August 2025, yet panel beating only commenced today. For over two weeks, no meaningful progress was made, and I am now expected to accept this as routine. It is clear that MiWay is treating this matter as business as usual, despite the significant inconvenience caused to me.I guess this is how they practice TCF.