Miway makes client feel like ********* when there is a claim.

I been a miway client for a few years now have two vehilces insured with them and Life insurance with them. In December 2021 I had a vehicle accident and I logged a claim. The accessor by the name of buddy call me the first time and made it clear that he was here to help and to make sure that everything with regards to the claim will be sorted out as he could her in my voice that I was shaken up, which I was I am a woman thats never had a major vehicle accident. Buddy then start asking me questions about the vehicle accident and kept asking am i sure about my answers. Anyway after few days later Buddy wanted the tracker reports which I provided and then he wanted me to sign a POPIA form to view camera footage from the scene. I did all buddy asked for. Then for a second Buddy ask the same questions he asked me the first time and I am thinking in my head whats wrong with this man does he think I am crazy that he is asking me the same thing again, anyway I answer them again. A couple of days pass and Buddy calls again saying he viewed the cameras and thats in order but ask me the same questions for a third time this time I lose my cool a bit and answer him for a third time with attitude as at this point I figured does this man think I am lying I answered him 3 times plus given the tracker and the POPIA stuff he wanted what more does he want. THis guy was going on like I committed a crime and the police was questioning me. Moving forward and after the tracker and the camera thing and the questioning me like I am a ******** Buddy then told me I did not pay my premiums. I then explained to Buddy then I have been paying my premiums in advance meaning before my debit date which is the 25th of every month I pay for example on the 15th. I also explained that I normally request miway to debit early on the website on the chat and the chat is supposed to be recorded so he can pull these chats and that I got an sms stating my premiums are not paid and I spoke to a consultant on miway whats app platform and she confirmed with finance and she confirmed I pay in advance and should ignore that sms. I also sent the screenshots to Buddy and still insisted I didnt pay my premiums and he went on and on and him and I argued to a point where he made me second guess myself. He refused to listen to me and wanted to penalize me for paying early. I called the call centre and spoke to the lady I spoke to on whats app and she still said Mrs Stanley dont worry you are up to date with your premiums and she will try contact Buddy. I also got my husband to call buddy and he still insisted I did not pay my premiums. Buddy spoke on something to do with finance before even consulting with that department and I dont understand why he has he spoke and insisted on something he has no clue about was this not to pay the claim??? I was really dont in a good space after the accident and to still have Buddy adding to it was the worse experience EVER. I couldnt imagine what people go through with Buddy and their accidents are worse then mine then they still have the so call policeman Buddy to deal with. Buddy dont know how to deal with people who have gone through a dramtic experience and I really think he is a terrible representative of Miway. Buddy has made me see Miway in a BAD light, I no longer feel safe having miway as my insurer and will be taking my two cars and life insurance elsewhere. Buddy yoh no words for that guy. Anyway after the consiltant that i spoke to on whats app told Buddy I am not in arrears and my premiums get paid in advance. Buddy called me a different man now all of a sudden saying sorry but the damage has already been done. Now my vehicle is in repairs since decemeber and now its March and I am still without a vehicle. Now I am waiting months for my vehicle to get repaired this experience has just been HELL. Yet I pay my premiums before they are due. Miway is not on at all.