YS
Yothika S

1 reviews | Active since Nov 2014

11 Sept 2018, 15:08

MiWay LYING ********!!!!!!

On Tuesday, 04/09/2018 I received a call from a Miway motor vehicle insurance sales consultant who offered to provide a quote from MiWay which would be more competitive than my current insurance premium or I would receive R400.00 from MiWay. I endured the robot-like confirmation of personal details and procedural quoting questionnaire as well as the subliminal sales pitch delivered by the agent and her "supervisor" Leena Samuel. I was then quoted a premium of DOUBLE my current premium and was asked to email my current insurance policy schedule to ********** for attention Leena Samuel & Muhammad Asvat so that Miway could confirm that the schedule details matched up with their quote and that my current premium is cheaper. I sent through the email with my schedule and received an automated response stating that I would be contacted within the following 72 hours regarding the payment due to me.

A WEEK later and still no call/email/sms! However, MiWay vehicle insurance did take it upon themselves to forward my info to Miway Life after I categorically opted out of any further marketing communications from them. Miway Life proceeded to send me a free life insurance policy valid for two months within a day of my call with Leena, using my personal details and which I did not authorise. Suffice it to say, Miway are a bunch of lying ******** who used the call to confirm that my contact details and personal info was still valid under the premise that they would give me R400.00 KNOWING full well that they are incapabl of beating my current insurers degree of cover and premium!

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Replies (3)
MiWay Insurance
MiWay Insurance's reply11 Sept 2018, 15:16
Official

We are really sorry to hear that your experience with us has not been a pleasant one. We've passed your message on and someone will be in touch to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

YS
Yothika S's update11 Sept 2018, 17:27
Reviewer Update
Thank you MiWay for the prompt response. It seems only a bad review is taken seriously, I feel for all those who have been ****med and did not complain about it as I have. About an our after MiWays response to my review, an agent: Esther called me today to request banking details. She informed me that the payment of R400.00 will be made into my bank account within 7 working days. Let's see.....
MiWay Insurance
MiWay Insurance's reply12 Sept 2018, 09:48
Official

Thanks for the feedback! Please be assured that we take it very seriously. We are so glad that all is sorted now and we urge you to give you a call if you would like any further assistance.

Best regards,
The MiWay Team

Best regards,