MIWAY LYING ABOUT RESOLVING MY CLAIM!

I posted the below last week:<br> <br> Almost two months ago we contacted Miway regarding a claim application for an accident we were involved in. We have sent countless emails and called and have been told repeatedly that they would get back to us but they have not. Our vehicle is damaged and needs fixing but they are simply refusing us service. I have been a loyal customer of theirs for a while now and have never defaulted on payments - yet I am being denied the service I am charged for every month! Somebody at Miway needs to provide me with feedback asap as I am very much ready to move my business elsewhere!<br> Case nr: AR133/12/2014<br> Claim nr: C632771<br> <br> <br> This was Miway's reponse:<br> <br> 'Hello noel.vanderburg,<br> <br> We're really sorry that your claim took longer than expected! We confirm that it has since been finalised. Please feel free to give us a call if there's anything else we're able to assist you with!'<br> <br> BUT EXPLAIN TO ME HOW THE CLAIM HAS BEEN FINALISED IF MY CAR IS STILL BROKEN AND NOTHING HAS BEEN PAID OUT TO ME!!! SOMEONE FROM MIWAY NEEDS TO CALL ME ASAP!