Miway lost the plot completely after I requested provisional info on buy back of damaged vehicle, which is only 1 option, so I sit with approved claim in limbo l

Archaic wording in explaining the settling of my claim and the loss of continuity in communication about conflicting clauses is most frustrating. Several new players in the fiasco email me daily claiming they phoned me but "never mind here is my email address and switchboard number". I am reluctant to have the written off car collected until all documents required are properly explained and the payout is not delayed by some unknown plausible condition not ruled out using the current wording on the last intelligible communication from 10 days back . Multiple emails about reinsuring the car are extremely premature as no quotes for.the repairs (if I buy it back) have been received. Everything went well until I asked for an explanation of abbreviations and phrases on the incomplete reply on values and payouts for the disposal vs. own repair of the vehicle.