Miway loosing it's WAY

I have always appreciated the awesome service Miway provides in the short term insurance industry and have been a loyal client of Miway for a good few years even though I have always received cheaper insurance quotes from other companies. I have an agreed debit order with Miway and have had no issues with the desired debit order date, chosen by me, however in May 2015, Miway debited my account 2 days before the actual debit date. This had a negative impact on my banking profile and I had to incur account overdrawn fees and other bank charges due to this. Well Miway did get their premiums but I was the one that had to pay the unnecessary bank charges because of Miway.<br> Please advise as to how will you rectify this? Calls made to my bank can be made available on request. <br> I am very fami**** with the TCF and client centricity strategies, It is human nature to spread bad service experiences, therefore should this not be rectified with logic reasoning, I will have to spread this experience. It is not about how much financial loss I incurred but the principle behind your actions. Thank you.