PM
Pieter M

1 reviews | Active since Apr 2018

16 Nov 2023, 14:41

MiWay looking at every way NOT TO PAY claims

I have submitted a claim to MiWay with supporting data and evidence, asserting that a power spike damaged my solar battery's Battery Management System (BMS). However, they rejected my claim on the grounds of "wear and tear," despite the battery being only a year old. The technician they sent to assess the damage lacked qualifications in electrical or PV work and re**** on the assessment of their service provider.

In contrast, I engaged a qualified wireman to conduct an assessment, providing factual data and evidence. Unfortunately, my submission was met with numerous questions, all of which were answered. Interestingly, the same set of questions was not posed to their service provider, and their assessment was accepted without scrutiny. It appears that MiWay is selective in applying thoroughness, particularly when it comes to avoiding claim payouts.

Furthermore, their service provider's report directly contradicts their own findings, yet MiWay does not acknowledge this inconsistency. It seems that, when faced with the prospect of a payout, MiWay devalues the significance of data and evidence in the decision-making process.

i will NOT reccomend Miway! They take your money with out questions, but come time and you submit a claim, it is met with a magnitute of questions, and regardless of your answers, they will look for a reason NOT TO PAY the claim I won't recommend MiWay! They readily take your money without questions, but when you submit a claim, they bombard you with numerous questions. Despite providing answers, they seem determined to find reasons to avoid paying out the claim.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply16 Nov 2023, 15:03
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team