MiWay.. like the other insurance companies are looking for reasons NOT to pay!

I have been a client with MiWay for 2 years now. We've only had 1 incident until recently where a bus knocked into us while driving causing us to claim yet again. However, this time around, it has taken nearly 4 weeks to resolve this claim. All of which WE had to make the calls to follow up. None of the agents were forthcoming with information or picked up the phone from their side to update us on any delays or errors regarding the payment. The claim was approved 2 weeks ago yet here were are, still waiting for a resolution. We have paid our premiums on time every single month without fail, we accept our policy as is without disputing the increases but it's as if MiWay can now be compared to other insurance companies where they look for reasons NOT to pay out!!! I am highly frustrated and the level of imcompetence and ignorance experienced the past 3 weeks is beyond me!!! How is it that every agent I speak to is 'aware' of the situation yet no one is able to assist or shed insight as to what the delay is here! Appaling service!