Miway left me stranded on the side of the road after an accident with my broken car!

Miway where we do insurance your way.. is a lie. I have been insured with Miway for just over 10 years. I had my first accident last week around 8pm, i was blinded by another car's brights on a dark road and accidentally ramped onto an island in the middle of the road. I had knocked out my oil sump and severly damaged the bottom of my car. I called miway emergency assistance, told them i was alone on a dark unsafe road. To their credit they sent someone. I called a friend that arrived shortly after (for support but did not have the ability to tow me). I requested to be towed home by the emergency assistance vehicle ****erally less than 5km from where i was). I am aware that i am covered for Fire theft and 3rd party, but i had specifically opted for roadside assistance which to my knowledge should have covered the tow. Miway then informed me that road side assistance and accident roadside assistance are two seperate things and that they could not assist, but i can pay the tow assistance in cash. They quoted just under R1000.00 for 5km. I explained to the gentleman on the phone that i do not carry that kind of cash, he suggested that i stop at an atm somewhere (which there were none on my way home from where i was). I told him I'm going to try and make another plan and he put the phone down. About 30 seconds later the tow service hooted and drove off! I was literally left there stranded by miway insurance! I then called my bf that drove from 80km to come and tow me just 5km home. Incredibly disgusting service. I have opted to cancel and i am still awaiting their callback. Furthermore they only get their high rating on hellopeter as they specifically request anyone they help over the phone to rate their service when they know the client is happy. I am guilty of this too but will not be fooled again. I do not recommend them to anyone.