Miway Left me Hanging on the Highway

Hi Miway, I had the worst Father’s Day ever because of Miway.

Here’s my story, on the 16th June I was driving back from Limpopo, I then had 2 front wheel punchers at Modimolle, which was +-160km from my place, i decided to call my insurance been a member of Miway, I got the shock of my life. I was told I need to submit a claim for that, but I told the lady that the car isn’t broken, just need to be towed to my friends place so I can arrange for new tyres, the lady told me they can only Tow me for 40km, then after I need to pay for the difference of +-120km. wow.

Even the highway patrol guy was even wheeling to drive me to Modimolle to go buy a new tyre, which would have worked out cheaper. I was shocked, even from the ladies’ tone, she didn’t even care about me as a client. Since ur insurance only covers people for 40kms, then this means if I was to get stuck in Soweto, you wouldn’t help since I stay in Benoni or if I was to get stuck in PTA, cause thats more than 40km. meaning I’ll get charged all the time, pathetic.

Long story short, my friend was a member of AA, he called them, they came to Tow the car for the 160km that Miway couldn’t help with, I then realised Miway was useless, I cancelled with them right there via their friendly APP, got to my friend place, we went to buy a new tyre, FYI, I got home safely.

Maybe it’s because I didn’t read the T&C’s, but then again why do I care, am no longer a member. I left/Cancelled not because of the Premium, the service I received.

But after paying for so many years, I get treated like am nothing, both my cars and my house are under you, that should’ve meant something.

Cheers, Collen Kha****bi.