MiWay ! learn to return with the same efficiency that you rob

We're almost at month 2 of me begging for a premium of R704 that MiWay took in error on November 23rd 2021 after me cancelling my policy with them on the 21st. This was never an urgent matter and so i never sat on them following up, however the irony is that they never hesitated to take out my premiums due to them even before its time when the funds were not available which lead to all sorts of bank charges on my side and having me cancelling my policy with them for this shoddy admin on their part that's happened not once but a few times during my relationship with them. Yet its taking 2 months to return the money owed by them to former clients and on the 2 times i had called to followup i,e Dec 28th 2021 and today Jan 10th 2022 I get excuses like they had the wrong amount and today i hear there is a delay at accounts and the consultant (Andile) cannot tell me how it can be escalated. Its sad that consumers have to keep calling and following up for when money is due to them yet you don't think twice to take the premiums owed to you even before its time leaving people out of pocket unnecessarily die to poor admin! Get a grip MiWay - its 2022 and robots are doing all the admin - either train your humans better or get rid of the robots but return whats due to us with the same efficiency you take money from us!