MA
Medorose A
1 reviews | Active since May 2013
09 Dec 2020, 14:45
Miway ...learn to follow through claims up until the end
I am not happy with the service that im experiencing from Miway and this include the suppliers (Farbers Coachworks,Avis Rentals )and vendors that they are using.As long as your monthly instalments are going off they more than ok but in terms of providing an excellent customer experience from the beginning up until your repair are done they definetly suck
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MiWay Insurance's replyOfficial
09 Dec 2020, 14:47We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply09 Dec 2020, 14:47
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team
MA
Medorose A's updateReviewer Update
09 Dec 2020, 15:13Good day
I am very unhappy with the service that im getting from Miway as well as the panel beaters that you are using.This is really unacceptable that i was given a date for the 4Dec2020 for my car to be completed and up until now its still not done.The panelbeaters are waiting for a fender for more than 3weeks.If they knew the supplier did not have stock why did they not make another alternative.The rental car that i was using had to go in today so now i am left stranded.When i received the vehicle from Avis there was scratches on the leftside rims and on the door.On the right side was black glue tape and i showed the guy and told him to make notes of it but he did not.I took the vehicle to the vallet yesterday and they got the glue off but under need on the right side back bumper was a scaffed marked which was cover with a differrent silver paint.This mark was underneath the glue so it couldnt be noticed when i got the car.When the lady Anneline at Paarl Avis checked the vehicle she told me i made the marks and i home repair ot myself which is not the case.I had to pay a R1500 to get the vehicle and i had to get to Paarl on my own expense and now im told that im not going to get my money back coz i had a accident with their car and i did not.Im not living around the corner from Avis or from my work ,im 110kms away from my work place.Today i contact your panel beaters again but they still waiting on parts.Your panel beaters are at fault here and by right should they accomodate me for inconvenience caused coz im stranded.How can people like this still have contracts with Miway if they dont provide a excellent customer experience.
I have been calling the insurance numerous times but unfortunately i cant be accomodated.I am very unhappy with the service that im getting.Customer satisfaction and convenience is clearly not the priority of your insurance company.I personally feel that if u render a service than u need to support your claimants from the start up until the end.As for being a first time claimant i would defenitely not recommend your insurance to anyone base on my own experience.The name Miway are defenitely down grading it self with all this negative experiences which are happening
RegardsWarda
I am very unhappy with the service that im getting from Miway as well as the panel beaters that you are using.This is really unacceptable that i was given a date for the 4Dec2020 for my car to be completed and up until now its still not done.The panelbeaters are waiting for a fender for more than 3weeks.If they knew the supplier did not have stock why did they not make another alternative.The rental car that i was using had to go in today so now i am left stranded.When i received the vehicle from Avis there was scratches on the leftside rims and on the door.On the right side was black glue tape and i showed the guy and told him to make notes of it but he did not.I took the vehicle to the vallet yesterday and they got the glue off but under need on the right side back bumper was a scaffed marked which was cover with a differrent silver paint.This mark was underneath the glue so it couldnt be noticed when i got the car.When the lady Anneline at Paarl Avis checked the vehicle she told me i made the marks and i home repair ot myself which is not the case.I had to pay a R1500 to get the vehicle and i had to get to Paarl on my own expense and now im told that im not going to get my money back coz i had a accident with their car and i did not.Im not living around the corner from Avis or from my work ,im 110kms away from my work place.Today i contact your panel beaters again but they still waiting on parts.Your panel beaters are at fault here and by right should they accomodate me for inconvenience caused coz im stranded.How can people like this still have contracts with Miway if they dont provide a excellent customer experience.
I have been calling the insurance numerous times but unfortunately i cant be accomodated.I am very unhappy with the service that im getting.Customer satisfaction and convenience is clearly not the priority of your insurance company.I personally feel that if u render a service than u need to support your claimants from the start up until the end.As for being a first time claimant i would defenitely not recommend your insurance to anyone base on my own experience.The name Miway are defenitely down grading it self with all this negative experiences which are happening
RegardsWarda
MA
Medorose A's update09 Dec 2020, 15:13
Reviewer Update
Good day
I am very unhappy with the service that im getting from Miway as well as the panel beaters that you are using.This is really unacceptable that i was given a date for the 4Dec2020 for my car to be completed and up until now its still not done.The panelbeaters are waiting for a fender for more than 3weeks.If they knew the supplier did not have stock why did they not make another alternative.The rental car that i was using had to go in today so now i am left stranded.When i received the vehicle from Avis there was scratches on the leftside rims and on the door.On the right side was black glue tape and i showed the guy and told him to make notes of it but he did not.I took the vehicle to the vallet yesterday and they got the glue off but under need on the right side back bumper was a scaffed marked which was cover with a differrent silver paint.This mark was underneath the glue so it couldnt be noticed when i got the car.When the lady Anneline at Paarl Avis checked the vehicle she told me i made the marks and i home repair ot myself which is not the case.I had to pay a R1500 to get the vehicle and i had to get to Paarl on my own expense and now im told that im not going to get my money back coz i had a accident with their car and i did not.Im not living around the corner from Avis or from my work ,im 110kms away from my work place.Today i contact your panel beaters again but they still waiting on parts.Your panel beaters are at fault here and by right should they accomodate me for inconvenience caused coz im stranded.How can people like this still have contracts with Miway if they dont provide a excellent customer experience.
I have been calling the insurance numerous times but unfortunately i cant be accomodated.I am very unhappy with the service that im getting.Customer satisfaction and convenience is clearly not the priority of your insurance company.I personally feel that if u render a service than u need to support your claimants from the start up until the end.As for being a first time claimant i would defenitely not recommend your insurance to anyone base on my own experience.The name Miway are defenitely down grading it self with all this negative experiences which are happening
RegardsWarda
I am very unhappy with the service that im getting from Miway as well as the panel beaters that you are using.This is really unacceptable that i was given a date for the 4Dec2020 for my car to be completed and up until now its still not done.The panelbeaters are waiting for a fender for more than 3weeks.If they knew the supplier did not have stock why did they not make another alternative.The rental car that i was using had to go in today so now i am left stranded.When i received the vehicle from Avis there was scratches on the leftside rims and on the door.On the right side was black glue tape and i showed the guy and told him to make notes of it but he did not.I took the vehicle to the vallet yesterday and they got the glue off but under need on the right side back bumper was a scaffed marked which was cover with a differrent silver paint.This mark was underneath the glue so it couldnt be noticed when i got the car.When the lady Anneline at Paarl Avis checked the vehicle she told me i made the marks and i home repair ot myself which is not the case.I had to pay a R1500 to get the vehicle and i had to get to Paarl on my own expense and now im told that im not going to get my money back coz i had a accident with their car and i did not.Im not living around the corner from Avis or from my work ,im 110kms away from my work place.Today i contact your panel beaters again but they still waiting on parts.Your panel beaters are at fault here and by right should they accomodate me for inconvenience caused coz im stranded.How can people like this still have contracts with Miway if they dont provide a excellent customer experience.
I have been calling the insurance numerous times but unfortunately i cant be accomodated.I am very unhappy with the service that im getting.Customer satisfaction and convenience is clearly not the priority of your insurance company.I personally feel that if u render a service than u need to support your claimants from the start up until the end.As for being a first time claimant i would defenitely not recommend your insurance to anyone base on my own experience.The name Miway are defenitely down grading it self with all this negative experiences which are happening
RegardsWarda