Miway kicked me when I was already down

Was happy with the service in terms of communication, until I got involved in a accident. My policy didn't cover accident and was supposed to be handling the whole matter, until an argent that attended to me on the day misinformed me on procedures to take. He insisted and advised me to allow First Help to tow my car after I had informed him that am only covered for theft and hijacking only. His reasons were that it's a procedure for the to access the vehicle for the insurance records purposes. As much as I denied several times , I had to agree because it was my first time to be in a situation like that and trusted them with my car. From the scene of the accident, I was 5minutes from my brother's place and 10 minutes to mine but they said no cost of towing would come to me because assessment of the car would take place at a location about 20_30 minutes away. He assured me they would bring back my car soon after the assessment that would take a day or so. .after 2 days I couldn't get through to claims and was now worried about the delay only for them to call me back after 10 days asking when I was going to collect my car because the cost of storage was going up. I explained the events that lend to my car being in the hands of panel biters that I didn't know to the agent and when he came back to me. They said according to them I had been advised that I was covered for accident and I approved the towing myself. That got me ****ed of and I asked them to go back to the recording of the day of the accident and they promised to sort out the matter. Now I dont have my car, there is no feedback on the recordings. Honestly, I trusted them completely and they clearly buring me alive coz that car is my livelihood since am not working. Am so disappointed and regretting having been involved with MiWay