MiWay just does not care

I spoke to a gentlemen by the name of Siphiwenkosi Mkhise this morning who informed me that my inspection was not updated by MiWay as yet despite me completing the assessment and sending it through on Saturday .I took out insurance with my way last month to start 1 st of October 2019 .First they debit me on the 25 th of September when our agreed debit order date was set for the 1 st of this month .Secondly I was told by one of the companies who does the inspection' s for MI way that they do not send a copy of the inspection through to MiWay and I had to do it myself .No email address was provided to me to do this by the company ,so I had to look on the internet to find contact details of Mi Way .On Saturday the 28 th of September I emailed my way on their info and claims email address the inspection forms .No one in either departments bothered to acknowledge my email and re direct my email to the correct department . My cover started with MiWay on the 1 st of October ,they debited me on the 25 th ,I did the inspection on the 28 th September 2019 and sent it through to them and still today on the 3 rd of October 2019 the inspection was not updated meaning I was not covered despite me honouring my obligations .I am still waiting on Mr Mkhise also to reply to me confirming this has now been updated ,however I only emailed him 20 minutes ago and do understand from his part that he may still be busy updating these details. As for MiWay processes and the complete disregard for their clients not even to acknowledge a clients email and correctly update pertainent information timeously I am fuming to a point that I want to cancel my policy .