AS
Anele S

1 reviews | Active since Jun 2015

26 Oct 2015, 12:16

MIWAY JUST DO AS THEY PLEASE

I have a policy with Miway and because of a debit order that did not go through in May 2015 they now suddenly decided that they will take the money earlier (as early as the 23rd of each month) WHEN THERE IS NO MONEY and I as the consumer has to pay the bouncing fees of the account. <br> <br> NO ONE at the call centre can help me and just pass the buck to the System and Absa! <br> <br> This is unacceptable that they try and take money if one only gets paid on the 27th or 1st of each month. <br> <br> Naedo is suppose to track the account NOT TAKE THE MONEY OF THERE IS NO MONEY. <br> <br> COME ON! do you people know what you are doing?<br> <br> NOO!!!<br> AND IF YOU ASK TO SPEAK TO A MANAGER OR SOMEONE WHO CAN ASSIST YOU YOU ARE JUST TRANSFERRED TO ANOTHER ***********, CLUELESS CALL CENTRE AGENT. <br> <br>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply27 Oct 2015, 13:40
Official
Hello ruscotina,

We're so sorry for upsetting you, and we assure you that it was never our intention. We're happy to report that Inno has been in touch and that she was able to provide you with feedback on your debit order query plus advise how we're going to sort it out going forward.

Thanks for giving us another chance and for understanding.

Kind regards,
The MiWay Team