Miway just a By the way Insurer no customer service!!

I sent in a claim to Miway on the 7th March 2019 for my fridge. The fridge was not cooling since Monday this was i assumed due to the loadshedding we experinced on the 3rd and 4th March. On Friday the 8th March the technicians from Miway would call me to make an appointment with me for Saturday 9th MARCH as the fridge had already defrosted and some of my foodstuff went off. By 1pm the technicians had not arrived so i called out a technician. He said that the fridge is leaking on the inside and the motor is not running at full capacity as it could have been affected by surge. Miways technicians eventually arrived SUnday at 3:15pm after they promised to come out at 12 that afternoon. They didn't check my motor of the fridge. They just opened the door and looked around inside the fridge.The technician i got out even left his gauges on the fridge for me to show them that he had to overcharge the fridge in the hope that we could save some of my foodstuff. By Tuesday 12th i had no response from Miway. My fridge had again started defrosting. Today i called Miway only to hear that the fridge has an internal leak and is damaged due to wear and tear. Now i would like to know who can maintain the internal pipes on a fridge? Because there is no way i could possibly do so not unless you want me to chop open the fridge to maintain it. I have had no correspondence from you Miway i have had to call continually screaming on the phone for assistance to no avail. I have to follow up with service providers which is not my job and then you rejecting my claim on basis of wear and tear on an unmaintainable item. If your pipe burst in a wall is that a wear and tear claim. Of course not because a pipe that is concealed cannot be maintained!!! I will definitely like to hear what the Ombudsman has to say about this most ridiculous claim rejection and the pathetic service i received. Disgusted client.