Miway isurance should change their name to "OurWay" insurance

I had been in a car accident and miway had decided to write it off even after numerous time we agreed that I am able to take me car to my preferred panel who specialises in fixing 'older' cars like mine which the parts are apparently hard to come by. As well I was aware that he their preferred panel shop is very expensive. I tried to negotiate that with my consent that they take the car to the panel beater I mentioned and told me it is not my decision, it is theirs. I challenged them and stated I am the client and with my consent I expected that I could sign some waiver that they would allow me to go the place I can get the car fixed for cheaper and again I was told it's not what I say or want, the decision lies with them.

I have already filed a few complaints to the ombudsman hoping that this matter does not unresolved like where it seems that all available options I was given suites their interest the most and not mine They first offer me 3000 rand for 25 000 rands worth of damage which to my shock I told them there is no way that I can fix my car with that. The amount has changed to 11 000 as a 'business decision' they had made. I kept on telling them that they gave me the option that I am able to take my car to my preferred panel which is insurance approved, and again they didn't want anything do with that. And ontop of everything my car is now all of a sudden insured for a threshold amount of 11 000 and not 25 000 anymore. They did give me a reason why I am not able to take my car elsewhere but their panel shop, I offered that I was willing to make an additional payment so that my car can be fixed thru them still, again m insurance told its not what I say or opt for, the decision lies with them.

So have concluded that no matter what I said and requested MiWay wants what best for them and not me. I told them that if I had to buy the car back from them, they would ask me more than what they are willing to pay me back to fix he car.