miway isnt as swift and caring as they claim. Service is extremely poor

I had perfectly good relationship with my previous insurer and since i was about to be three years with them i was so happy coz i was going to be in an excess free stage with them. Miway kept calling me and enticing me to leave my insurer and be one with them. I kept refusing however one consultant managed to win me over by reducing my excess to an amount i felt was a good bargain. Kanti yoh in the next month i had an accident. Everything was going well until they moved my car to a panel beater that i don't know if he has a relationship with the claim assessor (non ***ual) or wat but i can tell you from july to this day this guy kept giving me empty promises saying the car will be good next week all to no action at all. At first it wasn't his fault because he was waiting on pg glass for a rear glass fitting on the car..pg glass were saying it was miway that wasn't sending authorisations to them. I called authorizations were sent. Mind you the panel beater guy told me all is finsihed with the car the glass fitting was the only thing that was left to my surprise after the glass was fitted all of a sudden the lights ordered for the car were incorrect, the stopper wasn't ordered whereas this guy was the one who kept saying all is in order except for the rear glass. I sent a complaint to their complaints department they called and said they are looking into it. Even now no one is even bothering to tell me wats going on.

Im even thinking of going to the panel bearer to take my car and fox wats left myself because no one is taking my matter seriously.