ML
Mkhumbuzi L

1 reviews | Active since Sept 2018

19 Sept 2018, 08:54

MiWay is your way to go - Abashwe!

Had a mechanical fault with my vehicle and eventually took a car to an RMI mechanic only to find out my policy doesn't cover RMI. The vehicle was parked and stripped by mechanic but had to be moved to a proper vehicle manufacture for service or repair. Called MiWay for assistance to move the vehicle from one service centre to another and landed in the hands of a dude called Tumisang - The service he gave helped me through my frustration and I felt like I was the only customer at my way (valued). There are service providers who knows that Customer Service is not just a department but giving yourself passionately to the service you provide and that is what Tumisang did. Every 20 minutes I received a call to check if tow guys have arrive, taken the car, moved it etc. If this is how people are treated at MiWay, then I would advise everyone to find a home there.

Keep him, he is an asset!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply19 Sept 2018, 18:55
Official

Wow - it sounds as if Tumisang saved the day and we are so proud of him for making your service experience less stressful. Thanks for taking a moment out of your day to let us know how helpful Tumisang was and for complimenting him on his efficient service delivery. We'll be sure to high five him for a job well done!

Best regards,
The MiWay Team