PW
Paige W

1 reviews | Active since Sept 2017

29 Sept 2017, 20:25

MIWAY is useless NEVER USE THEM EVER!!!!!!

Wow where to even begin..... MIWAY is absolutely useless I tell useless and no this is not because I laid a claim and didn't receive it due to negligence or drunken driving or whatever MIWAY will tell you!!!!!!

So this is what has happened to me!!!

I signed up with MIWAY not even 3months ago, I have a business and personal policy with MIWAY and I pay R5000 per a month on my policy but regardless of amount, in this short space of time I have had headaches after headaches with Miway.

First my debt order comes off on the 27th of the month when I specifically told the agent to make it the 1st of the month, never mind just this over and above my debit order amount MIWAY took and additional R2000 off my account for no valid reason or permission. Then I had to take the time to get bank statements and still prove to MIWAY that they have taken additional fees out of my account which is a admin irritation if you ask me!!!! Eventually MIWAY after 2 weeks of them telling me they investigating the issue (actually clearly doing jack ****) come back and say oops sorry we will credit you! On top of that they take an additional 2 weeks to credit me and then they send small amounts e.g first 300rand then 435 etc etc. Eventually I got the full amount back but only after a month with having to deal with multiple people all the time to eventually get my argument across!!!! So there is that one problem!!!!!

Secondly one of my business vehicles were high jacked but thankfully retrieved by my tracking company. Anyway long story short there was damage to the vehicle so I laid a claim just for 2 new tyres, a radio which was ****** out the vehicle and a spanner, so this would come to max maybe R2000 - R3000. For MIWAY to tell me that I would need to pay an excess of R10000.00 due to the fact that I have not been a client for longer then 3months!!!!

So obviously my response was go to hell thats a absolute JOKE!!!!

So to end off this story I want the world to know to STAY AWAY FROM MIWAY!!!

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply02 Oct 2017, 07:40
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply03 Oct 2017, 12:45
Official

Please accept our sincere apology for the hassles you’ve experienced Paige!

Rene has since been in touch to apologise. She’s also discussed your concerns in more detail. We urge you to give us a call should you need anything else.

Kind regards,
The MiWay Team