AM
Andi M
1 reviews | Active since Feb 2021
14 Apr 2023, 11:57
MiWay is unfair
MiWAY is being unfair to long-term clients. I have been with Mi-Way since 2018 to date, I have never claimed, been paying, no benefits. The premium and Excess just go up. I called not so long ago to change my address, my premium went down from 592 to 478.83 excess 3500 in March (R113.17 difference), Excess didn't change I didn't complain, and now in April it goes up again to R610.22 excess R3900 WHY???? (R131.39 UP) EXCESS now R400 more, why , What was the point of taking it down in March, why cannot I continue paying the same premium and excess??? and when I try to negotiate nothing can be done why, wow kudlalwa ngathi la
Helpful (0)
Replies (1)0
Replies (1)
MiWay Insurance's replyOfficial
14 Apr 2023, 11:57It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply14 Apr 2023, 11:57
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team