Miway is two faced

I am so very much disappointed with Miway I have been with them for real quite some time now and i don't know why i was stick stuck with them, in this period being their customer i have only claimed once for an accident and the rest it was some couple of roadside assistance of which some of them were ended up being canceled by me because of not getting any assistance or support from them sometimes i will end up shouting at them for them to react quickly even voice recordings can prove that but the last nail on the coffin was when i lost the keys and was sent for the 3 quote system of which obviously they were going to go with the the cheapest service provider and the excess for the key was R5000 and the key was almost half the price of the excess and have to pay for it myself 😩. So what is the point of having an insurance which does not assist you when in time of need, i decided to drop them an email canvelling the policy and i also stated on that email that they should not call me being them they decided to do the opposite of what they were being told, again on the phone while trying to explain i told them them that the email should serve as a proof of my cancelation and that also is on record they always says their calls are recorded. So beginning of April I received an email telling me that nothing has changed from my policy and i am still they customer of which I rep**** by asking with who and on the 26th of April they decided to deduct the premium for the month of May..... .... Why are they being two faced they told me they were protecting my profile when not wanting to pay for the key why can't they protect my sanity as well also my pocket!