MiWay is TRASH!!!!

I was in an accident on the 6th of May. I registered the claim on 2023-05-08 and received information that claim is received as per claim number. On the same email its stated that the assessment takes 2-3 days to be finalised.the assessment was done on 2023-05-15 after numerous attempts to get feedback from MiWay and the person handling my claim Palesa Kekana.

Monday 2023-05-15 I received confirmation that the claim is approved and the vehicle is at Born again panel beaters with contact number *** and email *** , I have been calling this service provider numerous times since Monday and it rings unanswered till it goes to voicemail. I reported this matter to the insurance as it is their service provider all they could tell me was that they also have the same number and email address.

This is causing great inconvenience for me as I’m based In Cape Town and this is all happening in Eastern Cape I don’t know what to do now. Palesa was requested to call me back today at 13:18 the time is 15:21 still no communication whatsoever.

I’ve now had to hire a vehicle to take to butterworth to check this place of the panel beaters at my own expense because the insurance company is not helping as if I’m the one that chose this service provider BornAgain Panel beaters. I do not have money for this and I’m exhausting my leave days as I cannot go back to Cape Town not knowing what is happening with my vehicle. The date is now 05 July 2 months later I still haven’t received any communication from the insurance as to why the repairs are taking so long