RN
Rani N

1 reviews | Active since Apr 2012

15 Dec 2016, 13:07

Miway is totally useless. Do not insure with them !!!!!!

<p>My wall and electric fence fell about 6 weeks ago. Miway rejected the claim as "poor workmanship" The wall was built by Outsurance 10 years ago. Outsurance has done an investigation and claim that the wall fell because of the rain. We refered back to Miway. Numerous calls to Miway have been logged with no answers or feedback. We have advised them that we are at risk because the electric fence is down. We are going on holiday now and our house and content is at risk. we have had to put our pets in the kennels because they may run on the road unattended.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply15 Dec 2016, 13:47
Official

We are sorry to hear that you feel let down, we have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply22 Dec 2016, 10:10
Official

We’re sorry that you’re not happy with the outcome of your claim. We've heard back from our disputes team and unfortunately as this has been referred to the Ombudsman for Short-term insurance, we are unable to assist. Please refer any further queries you have, directly to them. Thanks!

Best regards,
The MiWay Team