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LS
Lulonke S

1 reviews | Active since Oct 2017

21 Feb 2024, 09:14

MIWAY IS THE WORSTWAY

MIWAY IS THE WORST WAY to claim, pray and hope you never have a claim with them. My car was hit with a bouncing trailer tyre on the 02/01/2024, but as of today I am told that the repair turnaround time is two weeks from now. That would be two months without a car. All because they were busy being *********** from the time the claim was authorized on the 08/01/2024 until the 25/01/2024. The claim was initially authorized for a panelbeater in Sandton, mind you the car was parked in Kokstad since the 2nd of Jan (they clearly were not aware of my car whereabouts) although they advised the towing company to take it there. Then spent two weeks moving it between two panelbeaters in Kokstad - this was only resolved after I logged a complaint on Twitter.

Truly atrocious service and no one seems to care - not even their claims manager Bridget Du Plessis (who is yet to contact me, albeit numerous requests for the matter to be escalated).

Sincerely, Exiting Customer of the WORSTWAY!

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply21 Feb 2024, 09:15
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
LS
Lulonke S's update21 Feb 2024, 09:30
Reviewer Update
You have not met any service, you have hardly rendered any service to me.
You are more than happy to delay my claim process for two weeks without any feedback. I do not accept your apology. There is no right team at MiWay to address my concerns.

I will spread the word far and wide, that not only are you guys previously found wanting in terms of ************** of race but also the worst service provider ever. No escalation process exists, you do not treat customers fairly. You have the worst claims team in history at 2 months+ per claim? Ridiculous!