1 reviews | Active since Nov 2016

18 Dec 2019, 10:08

MiWay is the WORST Insurance ever!

this is the most pathetic inconsiderate insurance company i have ever met since the first join with them i have had nothing but problems and the most FRUSTRATING part is that you can never get hold of anyone! The only way to do so, is to get hold of their sales team because naturally sales will answer, BUt them ALAS they will put you through to a department which sends you to the lectronic answering machine which tells you "don't stand in a que, go to our website or download the app!" When you do go to the site it takes 20min for any OTP to get sent to you if you lucky! Try loading the website, there is and HTML page with no logo or colours or anything! Download the app, sure thing, the install button doesn't work! Then you have a notice saying "Are you having trouble downloading the app, contact out call centre!!" SO ROUND and ROUND you go. You can send emails to info@miway till you blue in the face and recieve only the autmated response saying "Your ticket has been opened" and then IF you lucky someone will try and phone you maybe the next day at some random time and BELIEVE ME, if you don't answer that ONE call you will receive and email saying "We have been trying to contact you without any luck, please go to the website, download the app, or call the call centre" and ROUND AND ROUND you go!! THEN they debit your account early (not the first time either!) and when you try and sort it out ROUND AND ROUND YOU GO!! I am so done with MiWay, you will be losing me as a client!

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Replies (2)
's update18 Dec 2019, 10:09
Reviewer Update
SORRY FOR MY SPELLING, i am SO ANGRY!!
MiWay Insurance
MiWay Insurance's reply18 Dec 2019, 10:37
Official
Thanks for taking the time to write to us. We have passed your feedback and your details on to the right team. They will get to the bottom of what happened and get in touch with proper feedback. In the interim, we would like to apologise for any hassles you have experienced! Best regards,
The MiWay Team