Miway is the worst

Miway lifted my car on the 9th of January after I put in a claim in December for cloud burst/water damage. The car's gearbox got hurt. The car has been with Miway for nearly a month now. I do not get feed back if I do not call them. The last 2 weeks I have phoned every day. First they waited for photos, I spoke to the person who took the photos, Miway asked him for photos 4 times. I had to phone to get the report after the assessor promised to call me, he never did.

Now they say they discovered the problem is with the gearbox, after I told them every time it is the gearbox. They will send out an expert mechanic to have a look if the sealed unit. It has been a week and no one has been appointed to have a look at the gearbox.

I am so frustrated and disappointed in Miway.