Miway is the worst 😫

I cannot believe the consistent AWFUL SERVICE from Miway.

I’d like to make this short:

08 June - claim submitted for car accident 09 June - Miway claim assesor tells me to take R21 000 and go fix my own car - (WHAT???) This really left me baffled because why would you take the easy way out - i dont work with cars so i dont know what damage is on my car. I request the assesors report- I read the report and its a complete misjudgement of my car condition. I write an email attaching pictures of my car and offering service history to prove my car was in a good condition- NO RESPONSE FROM MIWAY.

-07 July- NO RESPONSE FROM MIWAY- i go to the panel beater because no one is providing me with information- i arrive to find that my car has not been touched the entire month!!!! I further discover that they is damage to the engine- that was not revealed in the assesors report because HE FEELS its preaccident damage because the oil on the engine has dust particles showing old damage (????!!!!)

The panelbeater tells me he will fix the wheels and i must hire a tow truck and go get the engine fixed myself because Miway does not want to authorise the repair.

All of this is new information to me. Miway gets to pick and choose what to fix based off of feelings from a rude and prejudice assesor who i tried to speak to on the phone but he dismissed me. I want my car fully fixed, my engine did not have a warning sign before the accident and you cannot hide information of damages because you do not want to pay for repairs. You cannot keep my car for an entire month without fixing it. You cannot keep me out of the loop and not respond to my emails. You cannot offer me R21000 to do own repairs when i have no background in cars. This is my first car claim and i shocked that this is the treatment of me so far 😔😔😔😔😔