Miway is the worst!

This is my first time lodging a claim with miway insurance. I have a terrible experience of my all times!!

My case was allocated to Bridget Mohlahle.. here is the story..

27th December I opened a case using the mobile app 29 December followed up with one of the miway agents on my matter, and she requested me to send pictures of the damages to an email account, and CC bridget Mohlale.

Wednesday 6 Jan I received a call from Bridget following up on my matter, and she requested that I take my vehicle for an inspection. I informed her that I sent pictures for a virtual inspection, if they are not happy with the pictures she must let me know so that we can arrange a physical one. She went to her emails and only saw my images during the call (on the 6th) after I sent them on the 29th. She said that she will come back to me after the call.

Since I have not heard much from her, I decided to call Miway yesterday (11 Jan), and I spoke to Amogelang, who informed me the following.

1. My access is R5k 2. Assessment showed that my damages are under R6k

I informed Amogeland that the issue is that my mag wheels are cracked, cannot withstand air pressure, and I have a mag wheel cover which bares an access of R1k. She said she could not see that cover, but after a while she agreed that I have the cover. She later gave me contact details of Bridget, who is close to impossible to find via telephone. I called throughout the day, left voice messages, nothing whatsoever.

This is what I am only asking for.

1. miway to fix my claim access, from R5k to R1k as it is for mag wheel / car accessories cover. 2. miway to do a fair assesment of my mag wheels. 3, miway to replace / repair my magwheels to the value they are covered for, and not the under R6k nonsense. 4. Because I opened the case by mobile app and also sent images via the email system independently, I am eligable to receive a R1k, please attend to this too, as it is what you promise your customers.

miway has been horrible thus far!!!

Thanks.