MiWay is the Gold Standard because of people like Hlulani Baloyi.

I have been calling MiWay all morning because I was unsure of the correct procedures to follow for a minor claim. Literally every employee I spoke to (at least 5), was beyond pleasant and helpful. I just submitted a claim for a chipped windscreen with Hlulani Baloyi at MiWay claims department. What an absolutely lovely experience. She spoke clearly, slowly and had the patience of a saint. She explained what the exact procedure was, what I need to do going forward and provided me with the expert knowledge at her disposal. What I appreciate above everything, was the fact that she did not make assumptions. If she was uncertain, she made herself clear of that fact instead of misinforming me.

MiWay staff are the pinnacle of customer service, the rest of South Africa should take a page from their book.