RA
Rudolph A

1 reviews | Active since Oct 2016

18 Jan 2018, 19:27

MIWAY is ruining my credit score

I have contacted MIWAY many times by phone and website inquiry with no help. Mytranuion credit bureau says their dispute department have contacted MIWAY dispute department to confirm my account is up to date, but MIWAY has not responded to Mytransunion since November last year. My credit score has dropped dramatically due to this and ruining my changes for credit. Mytransunion said the only way is for MIWAY to reply to the dispute from Mytransunion. What else can i do? When i call with a reference number they cannot find it. REF: ********** 32 , ********** 77 , ********** 97 from (9/26/17) Policy number: ********** 7 ********** 507084

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Replies (10)
MiWay Insurance
MiWay Insurance's reply19 Jan 2018, 07:16
Official

Thank you for taking the time to write to us. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 Jan 2018, 11:24
Official

Thank you for bringing this to our attention! We can confirm that your details have been removed from the trans union bureau. Please give us a call if there's anything you would like assistance with.

Kind regards,
The MiWay Team

RA
Rudolph A's update30 Jan 2018, 16:39
Reviewer Update
Hi, please assist, i have been calling but still no help, i was NOT asking to be removed from transunion or any ITC, please understand. I had already filed a dispute with transunion, then transunion sent a dispute to miway dispute department. The problem is MIWAY is not reponding to the dispute from transunion, so miway only needs to reply/spond to the dispute from transunion that my account is paid and up to date. It seems now myway has removed me from all ITC, but i just wanted MIWAY to reply to transunion dispute that was sent to them but not remove me from ITC.
RA
Rudolph A's update30 Jan 2018, 16:49
Reviewer Update
I spoke with Kitlano Cawe who is no more plying to any of my emails, i told her that i needed miway to reply to mytranunion dispute department that my account was up to date. then Kitlano Cawe emailed me that miway will request ITC to remove me, i tried to explain that i was not asking to be removed from ITC but only for a respond to mytrasnion dispute that was sent to miway. She has not rep**** to me once, when i call she is never available. Now miway has remove me from ITC which is not what i asked but only asked that miway respond to transion dispute and NOT to remove from ITC. May someone assist,
MiWay Insurance
MiWay Insurance's reply01 Feb 2018, 17:34
Official

We’re sorry for any hassles caused and for keeping you waiting initially. Maitumelo has called to discuss your ITC status and thanks for giving us the chance to help.

Please be assured of our commitment to always deliver great service and we urge you to let us know if you need help with anything else!

Kind regards,
The MiWay Team

RA
Rudolph A's update19 Feb 2018, 18:58
Reviewer Update
Hi May you help, my account has not been added yet to transunion, it was removed due to misunderstanding. There is a lady helping me with it but i cannot get hold of her. Thank you again.
RA
Rudolph A's update12 Mar 2018, 10:42
Reviewer Update
Hi may you assist me with this, nothing has been done yet.
MiWay Insurance
MiWay Insurance's reply22 Mar 2018, 16:23
Official

Thanks for the note! Maitumelo has since been trying to get in touch but regrettably has been struggling to reach you. She has since sent you her contact details to channel all your request through and please give her a shout if you have the time.

Kind regards,
The MiWay Team

RA
Rudolph A's update02 Jun 2018, 13:38
Reviewer Update
Hi, i have still not been assisted with this and it has been 4 months . I was told i was on the waiting list 4 month ago till now. But when i contacted transunion credit bureau they said there is no such thing as a waiting list. May some one please help
MiWay Insurance
MiWay Insurance's reply03 Jul 2018, 12:33
Official

We confirmed Maitumelo has been in touch and explained that your matter has been referred to Trans Union.

Please don’t hesitate to give us a call if there’s anything else we’re able to help you with.

Best regards,
The MiWay Team