Miway is nothing but a joke

In early February I phoned to change my banking details from Capitec to Standard bank, and the debit order date from thr 25th to the 1st of each month, according to the consultant i spoke to this was done, imagine my surprise when i was debited on the Capitect account on the 25th of February and the Standard bank account on the 1st of March (double debit), I then reversed the Standard bank debit order, then on the 30th I got a call from a lady from Miway advising me that they had not received my March payment, which is impossible! She checked her records and confirmed that they actually did get the payment, then on the 1st of April I get a text message advising me that they had not received payment, I called the call center this morning and spoke to another consultant who informed me that they did not get payment due to insufficient funds, which is impossible as i got my salary on the 1st, I spoke to a supervisor Thabang and i told him i'd go to the bank and check, upon checking i was advised by my bank that miway did not put a debit order through. i want the debit order resubmitted today & an explaination as to why it was not done on the 1st, and why the double debit in march!