Miway is not sensitive to customer's needs, not pleased at all

Not pleased with the service, claim was registered on 5/05/2021 for car keys which I believe is a fast track claim. Can't use my spare key cause it get stuck in the car and is weak. I've been using taxify to run my errands and i spend more money because I am still waiting for a small claim of less than 8k to be finalized by a Big Well Known Ins Company. The consultant doesn't update on claim regularly i have to always call and ask if relevant documents were received and I had to get my own quote no convenience at all. Not happy at all. Today is day 9 since the claim was registered, no sense of agency. Not certain where I will stand with Miway in future. Do I have call today to do a follow-up?☹