Miway is not a good Insurance Provider

This is the second time that I am given a run around by Miway, my first claim was with my BMW. I am up until today waiting for Miway to return my excess cost. <br> <br> A week ago, ******* broke my gate and my garage gate, run off with my paintings to the value of R12000. I call Miway to follow up on the ***, the gentleman on the phone asking for question to describe pictures on the painting. This is so pathetic of an insurance company.<br> <br> The police case is CAS429/9/2015. <br> <br> How can an insurance company not call you a week after you lodge a claim and when you call them. They waste your time over the phone asking you irrelevant questions.