NN
Ntakadzeni N
1 reviews | Active since Dec 2020
23 Nov 2021, 12:58
Miway is nonsense
In September I had an accident, registered my claim and I had to follow up with them for feedback. There is no sense of urgency with the advisers and they do not respond to emails. I have been following up with you the recovery adviser Kgabo Selemela and no response till today.
Someone drove into the back of my car and this person just sends me an email without calling me to explain the process. I have emailed 3 times times and no response to my email. They ignore clients who pay premiums. We are not safe with miway. It's their way or nothing.
Poor customer service!!!!
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
23 Nov 2021, 15:05We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply23 Nov 2021, 15:05
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
NN
Ntakadzeni N's updateReviewer Update
23 Nov 2021, 17:26This is the second time I get this pathetic response
NN
Ntakadzeni N's update23 Nov 2021, 17:26
Reviewer Update
This is the second time I get this pathetic response