Miway is messing with my livelihood!!

I am so frustrated and concern regarding the handling of my claim. I have consistently met my obligation of paying premiums on time, yet when I need assistance the most, I am left without any meaningful support. I reported my claim for truck repairs on the 23rd of March, and now, more than two weeks later, there has been absolutely no progress. To date, I have not even received a quotation from a repairer.

This delay is not just an inconvenience, it is directly affecting my livelihood. I have a contractual obligation at the mine to deliver coal, and due to the lack of progress on this claim, I have been unable to work. This has resulted in financial loss and operational disruption on my side.

It is unacceptable that after such a long period, there is still no clear communication, timeline, or action taken. I would like to understand what steps I need to take to receive the assistance I am entitled to under my policy . I expect prompt resolution and improved communication but none of that from Miway. If seeking business insurance please leave Miway out of the companies for consideration