MiWay is just delaying my claim... as usual.

I had an accident yesterday and struggled to reach the person who is assigned to my case. Another lady (Victoria) assisted me who was very helpful, but advised there would be information required from my side. I have still not heard a single word from the person assigned to my claim (email or call), hence this will just delay the finalisation of my claim. How disappointing that there is simply no urgency to resolve my claim. This is just another repeat of the past where MiWay appoint people who shows no interest in resolving matters they are allocated to execute on.