dd
dr.tsiana dr.tsiana

1 reviews | Active since Dec 2016

25 Jan 2017, 22:39

Miway is going to be the death of me!

<p>"MiWay received the inspection certificate for VOLKSWAGEN POLO VIVO GP 1.4 ECLIPSE 5DR 2016 FK.........GP. Thank you.</p> <p>1.That sms I got on 20/12/2016. How is it possible that these *********** people are sending me an sms that inspection on my car needs to be done? Or is it supposed to be done monthly? I really need to change my insurance company if I need peace of mind!!!</p>

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Replies (7)
MiWay Insurance
MiWay Insurance's reply26 Jan 2017, 15:38
Official

Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.


Best regards,
The MiWay Team

dd
dr.tsiana dr.tsiana's update27 Jan 2017, 15:42
Reviewer Update

I'm still waiting for an email to confirm via email that the sms was sent in error (as per Katleho). Clearly my issue us not important to her hence I'm still waiting for the promised feedback via email!

MiWay Insurance
MiWay Insurance's reply01 Feb 2017, 14:03
Official

Thanks for bringing this to our attention! Katlego has been in touch to assist with your policy documents. Thanks for giving us a chance to make things right and please give us a shout if you need anything else!

Best regards,
The MiWay Team

dd
dr.tsiana dr.tsiana's update02 Feb 2017, 09:47
Reviewer Update

Pathetic!!!!

MiWay Insurance
MiWay Insurance's reply09 Feb 2017, 09:23
Official

We’re so sorry for keeping you waiting initially and for any hassles we have caused you. We confirm that Innocentia has since called to assist you.

Best regards,
The MiWay Team

dd
dr.tsiana dr.tsiana's update10 Feb 2017, 13:45
Reviewer Update

You need to teach your "agents" to READ. Why send me policy docs when my complaint was about car inspection? Waste of time to only call me 3 weeks after complaining & still not understanding what my complaint was all about. USELESS!!!!

MiWay Insurance
MiWay Insurance's reply10 Feb 2017, 14:48
Official

We do apologise for the misunderstanding.

Best regards,
The MiWay Team