AM
Anna M

1 reviews | Active since Jun 2019

11 Mar 2022, 15:48

Miway is ***** & unsafe

I am highly disappointed in Miway, they seem to prove me right with how they do not care about black clients, It was brought to my attention that they carelessly linked my information to brokers without my knowledge and **** about it and said that the brokers sent them a recording and I do not understand how a recording which says that I have agreed to give them my information be linked to them and using it without my knowledge.

after having to waste my resources to try and call them they told me that they may have made a mistake or rather and not even afford me some information the lady hung the phone whilst I was still busy asking questions and never called back, her name is Lebogang and I also called Madelaine Maritz she doesn't pick up the phone at all.

This is not the first incident with them, but this is now in bridge of the POPI act that they now are using their friends and also giving them our most personal information and leaking all my assets to them and lie. I am seriously furious and want to take this further if Miway doesn't get back to me I guess we will have to take the legal route then.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply11 Mar 2022, 16:19
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. 
Best regards,
The MiWay Team
 
AM
Anna M's update11 Mar 2022, 16:30
Reviewer Update
I would also like to know why the lady by the name of Lebogang never bothered to even call after she didn't even say what she was supposed to have said in light of all this matter, for an insurance company clearly some things are just being swept under the carpet. I was expecting to be treated like a human being just like everyone else, it isn't fair to be ignored by a company that you pay to secure your assets and yet they link and share your personal information? How in the world did it happen? I need a response ASAP from you guys cause the funny part is the other company which you accused and claimed that I was the one who was on that recording did more than enough and were professional about the whole thing and was able to return back to me on time and with valid information.
AM
Anna M's update14 Mar 2022, 10:44
Reviewer Update
Not even a call from those who promised to say anything, till today... This is how they treat us after taking our money and doing ********** acts with our personal information.