KC
Kenan C

1 reviews | Active since May 2016

24 Feb 2023, 13:43

Miway is **** insurance

Miway's refusal to cover my failed laptop is a clear indication of their poor service and lack of transparency. It is unacceptable for an insurance company to deny a claim when the customer was under the impression that they had comprehensive coverage. Their decision to hide behind fine print exclusions is not only dishonest but has also left me feeling frustrated and helpless. As a customer, you rely on your insurance company to protect you when you need it most. Unfortunately, Miway seems to be more interested in collecting premiums than providing quality service. If they can deny a claim for something as simple as a failed graphics card on the laptop, what else are they not covering that you thought you were protected against? Furthermore, their lack of speed and support throughout the claim process only added to the frustration. Instead of working with me to find a solution, they seem content to leave me in the dark to wait, without a laptop, while they spend over a week with a simple assessment. This is not the level of customer service that you expect from a reputable insurance company. Overall, I would strongly advise against using Miway for your insurance needs. Their refusal to cover my laptop and lack of transparency are major red flags that should make you think twice before entrusting them with your money and protection. There are plenty of other insurance companies out there that will provide you with the coverage and support that you deserve.

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Replies (3)
MiWay Insurance
MiWay Insurance's reply24 Feb 2023, 14:20
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.  Best regards,
The MiWay Team
 
KC
Kenan C's update24 Feb 2023, 15:18
Reviewer Update
I was counting on miway to provide the protection for the specified items I needed, and now I'm left with the financial burden of replacing my laptop. The agreement as I understood it is that I paid a premium to have my goods protected, not for an apology for when you don't pay out. Your apologies will not replace my damaged laptop. Sadly I made the wrong choice with selecting an insurance company
KC
Kenan C's update09 Mar 2023, 07:38
Reviewer Update
After my broker got involved they managed to get the insurance claim paid out. This was a very stressful time indeed