Miway is failing to credit my refund

So I've been waiting for my refund to be credit to my account for two months now. I did not really want to complain but I've been patient enough. I was told that my refund will be credited to my debit for the 15.08.2022 and that was not done. I queried this last month and Lemmy assured me that it will definitely happen this month but this morning I was still debited the full premium. I called the call centre just now and asked to speak to Lemmy and was told he is not at his desk. When I told him that I will hold for him he then cut my call without saying anything. I'm not a happy customer right now. How can Miway fail to credit my refund to my debit for two months while busy saying its done.

The service I'm getting is really bad